Shipments are made on working days, and within 3 days after receiving payment.

If the piece does not arrive in good condition, we must be notified within a maximum of 2 days from receipt of the package by email info@caterinaroma.com. It is essential that you send us photographs of both the garment and the packaging, and keep everything until the resolution of the return with the insurance company. The amount will be refunded within a maximum of 5 working days.

Changes and returns are accepted up to a maximum of 7 days after receiving the piece.
Shipping costs in case of exchange or return will be borne by the customer.
Cancellations are not accepted once the shipment has been made.

How to return a purchase

If for any reason you wish to return a purchase, please contact us at info@caterinaroma.com

Please pack the piece carefully, using the same packaging with which you received it, arrange for safe shipping and let us know the tracking number of the package. We recommend contracting the shipment through www.packlink.es. Once the items are received in perfect condition, the purchase amount will be refunded. In no case will the amount related to the shipping costs be returned. Nor can we be held responsible for the loss or breakage of the pieces sent back. However, we undertake to carry out all the necessary procedures so that the insurance returns the amount, if applicable.

Credit card. For alternative payment methods, contact us at info@caterinaroma.com